RLID News

Helcim Customer Portal Access

Fri, 14 Aug 2026 15:16:00 GMT

The Helcim Customer Portal is temporarily unavailable. If you need to update or change a payment method, cancel your subscription, or access past transactions, please contact support. We are happy to assist you while the portal is unavailable.

You can email us at support@rlid.org or leave a voice message to receive a callback at 541-682-1100.

Access to beta.rlid.org ending

Fri, 31 Jul 2026 16:22:00 GMT

Beta Site Access Ending August 3rd.

Thank you to everyone who made an account on the RLID Beta Testing Site at beta.rlid.org!We appecriate all your feedback and the time you took to share your experiances with us.

We are ending access to the site so RLID Staff can help support migrating users to our new production site at new.rlid.org.

The first users will be Lane Council of Governments and LGDC Partners (City of Eugene, City of Springfield, EWEB, and Lane County). If you are part of one of those agencies, watch your email for an invitation from your organization's administrator.

You can still give us feedback, or share your thoughts on the new site by emailing support@rlid.org, or using the contact us page on the new site.

Thank you for your feedback and participation!

After Certification Testing

Wed, 08 Oct 2025 09:22:00 GMT

NOTICE

2025 Tax Roll Certified

The 2025 Lane County Tax Roll has been certified. Assessor data in RLID is now refreshed and reflecting certified values.

The Taxes Balance Due application is available and reflecting the newly certified 2025 tax roll data.

Tax Statements will be availble online on 10/15 and mailed 10/21.

RLID v4 Announcement

Fri, 17 Jan 2025 10:46:00 GMT

The RLID Team has exciting news!

A new version of RLID is being developed with rollout potentially beginning as early as Fall 2025.

RLID has served the community for over 20 years, and we are excited to expand on that success by delivering a new RLID that is even easier to use, has a much richer Detailed Property Report, better map integration, new data content, and more efficient workflows.

If you would like to participate in the design of the new RLID, please let us know by emailing support@rlid.org.

RLID Maps Search Bar

Mon, 23 Dec 2024 13:32:00 GMT

Search Bar in RLID Maps is not available. We are actively working on a fix.

If you have any questions, please contact the RLID Team at support@rlid.org.

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CE Certification Renewed

Mon, 28 Nov 2022 15:11:00 GMT

CE Certification Renewed

Certification for the Regional Land Information Database's CEP (Continuing Education Provider) was successfully renewed. Certification for this new year allows us to continue to offer CE credits for agencies who take certified training courses with us.

Email us at support@rlid.org for more information or to schedule a certified training!

Pre-Certification Data Freeze

Wed, 05 Oct 2016 12:23:00 GMT

Tax Certification Data Freeze

Tax Roll Certification by the Lane County Assessor is tentatively scheduled for Wednesday, October 5^th, 2016.

Monday, September 5^th, 2016 was the last scheduled refresh of Assessor data in RLID until after tax certification.

This means no updates to the following.

improvement data, photos and sketches
other tax account data (except sales and ownership)

We will continue to receive daily updates of sales and ownership data. Other RLID data, such as scanned documents from Lane County Deeds and Records, regional addresses, taxlots, zoning, boundaries, districts, and other spatial information will continue to be updated weekly.

Increased Taxes Balance Due Availability

The close collaboration between Lane County Assessment and Taxation and the RLID Team at Lane Council of Governments has allowed us to make a significant improvement this year. Taxes Balance Due will remain available to users during the data freeze period and will not have the typical 1-2 weeks of downtime seen in years past!

The Taxes Balance Due application will be unavailable during the following time windows to allow for loading of the newly certified tax roll data.

10 pm, Tuesday, October 5th

3 pm, Wednesday, October 5th

During Certification Testing

Thu, 06 Oct 2022 14:51:00 GMT

Tax Roll Certification for 2022

The 2022 Lane County Tax Roll certified at 3:35 pm, Wednesday, October 5^th, 2022.

Assessor Data Refresh in Progress

Assessor data in RLID will be refreshed approximately one day after tax certification at which time Taxes Balance Due will be available.

Agency Access

Tue, 27 Sep 2022 22:02:00 GMT

No Longer Have Website Access?

If you no longer have access to RLID and are employeed at an LCOG partner agency, you need to request login credentials (username/password) via support@rlid.org. Click the link, note the agency you're associated with, and submit.

If you are LCOG staff (S&DS or Government Services) please use the following link to request a login. LCOG Staff Access.

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Commercial Sales

Tue, 27 Sep 2022 22:02:00 GMT

Now Available: 2021 Commercial Sales!

Commercial sales records for 2021 have been loaded. The Commercial Comp Sales Application can query commercial properties sold between 1997 and 2021 in Lane County. Check it out here: https://www.rlid.org/comp_sales/commercial_comps.cfm

Lane County Ratio Reports

Tue, 27 Sep 2022 22:03:00 GMT

Now Available: Lane County Assessment & Taxation Ratio Reports for 2021

Ratio Reports are now available in RLID for the years 2005 to 2021. The Ratio Reports reflect the process used to measure changes in real market values to keep current with the market. This application allows users to download Chapter and Addendum documents to view individual report details.

If you don't currently have access to the Comparable Sales application and would like more information or upgrade your subscription, please contact the RLID Team at support@rlid.org.

COVID-19 (Coronavirus)

Tue, 27 Sep 2022 22:05:00 GMT

To the RLID Community –

The local and global community is dealing with an unprecedented situation. The COVID-19 pandemic is affecting individuals, families, businesses, and communities. Our thoughts are with all of those affected by the pandemic, particularly those putting their lives on the line to care for the ill.

RLID is operated by Lane Council of Governments (LCOG) on behalf of five regional government partners. LCOG has gone to great lengths to ensure the safety of all employees, including rapidly deploying technology to allow employees to work remotely. RLID will continue to be supported throughout this crisis. Data will continue to be refreshed, support is available, and problems will be resolved as quickly as possible.

Please note that many government offices have been closed to foot traffic.

Lane County Deeds and Records has more information here: https://lanecounty.org/cms/One.aspx?portalId=3585881&pageId=4081135

Thank you and stay safe!

The RLID Team

RLID Maps Pro Bug Fix Update

Tue, 27 Sep 2022 22:04:00 GMT

RLID Maps Pro Printing Bug Fix

Those of you using RLID Maps Pro with the Add Data button (such as to add FEMA flood plain data) will have noticed the bug that did not allow printing. You may be happy to know that this bug has been fixed!

Data Update to Title Case

Tue, 27 Sep 2022 22:04:00 GMT

Data Updated to Title Case

The RLID team has been working on a cosmetic improvement of the way text is displayed in RLID. We have eliminated most cases of ALL CAPS formatting in favor of a Title Case format. This should be apparent throughout RLID starting on April 19th. Let us know what you think!

Detailed Property Report

Tue, 27 Sep 2022 22:04:00 GMT

DPR Updates

On 3/19/2019, the Political Districts Section in the Detailed Property Report (DPR), had four new items added:

Emerald PUD Board Zone
Heceta PUD Board Zone
Soil Water Cons. Dist/Zone (previously under Service Providers Section)
Emerald People’s Utility District (previously under Service Providers Section)

New Profile Report

Fri, 15 Mar 2019 21:03:00 GMT

New: Property Profile Report

RLID has a new report called the Property Profile. You can retrieve this report by clicking on the new “P” icon in the property search results screen. For most properties, the report will be just one page, but for those with multiple improvements (i.e., buildings or parts of buildings), the report will likely span several pages. Give this new report a try and let us know what you think!

Please send us your feedback on the new report using this link.

No More Captcha

Mon, 26 Nov 2018 10:19:00 GMT

No More Captcha

We have removed the captcha requirement for logging in.

Try Our New Mapping Apps

Fri, 15 Mar 2019 21:07:00 GMT

New Mapping Apps; Old Apps Retired

We have finished work on the new RLID Maps Easy and RLID Maps Pro applications. They include many new features and will work in most web browsers and on most computing devices, including mobile phones.

All RLID subscription levels will now be directed to the mapping application appropriate to that level.

RLID Maps and Easy Map for Silverlight have been retired as of Feb. 1, 2018.

New QuickLook format

Fri, 15 Mar 2019 21:07:00 GMT

Now Available: New Quick Look Format

We have just released a new version of our free information tool called Quick Look.

Please send us your feedback on the new applications using this link.

Improved Census Information

Tue, 20 Jun 2017 12:05:00 GMT

Now Available: Improved Census Information!

Starting in January 2017, RLID users will see a new section of the Detailed Property Report (DPR) devoted entirely to Census information. The new section will provide a sampling of information from the American Community Survey (ACS), presented at the Tract level, as well as at the City, County, and State levels, for comparison.

For those users who want more detailed information, links to the complete ACS tables will also be provided, along with a link to Census Reporter for the corresponding Tract. The Census Reporter site also provides an interactive map showing the size and extent of the Census Tract.

Note: Census Reporter is a product of a joint effort between the Census Bureau and the Knight Foundation.

New Features

Tue, 20 Jun 2017 12:06:00 GMT

Check Out Our New Features!

The Quick Look application for finding fire station and hydrant locations has been redesigned. Locate the nearest fire station and hydrant for any address in the Eugene-Springfield area and get the name of the fire service provider and an estimated ISO PPC rating for the location. Click here to check out the new application. Available to the public.

A graph of property value trends has been added to the Detailed Property Report. This graph includes real market value and assessed value trends for land and improvements for the last 10 years, based on Lane County Assessment data. Available to subscribers at all levels.

The Map Search has been redesigned. Still integrated with the Advanced Search, it now offers a simplified interface and better performance. Map Search also no longer requires the Flash plugin, making it easier to use in any recent web browser. Available only to subscribers at the Premium level or higher.

If you have any questions, please contact the RLID Team at

Xpress Bill Pay Announcement

Fri, 15 Mar 2019 21:09:00 GMT

Introducing Online Bill Payment

We are happy to announce that the RLID program now offers online bill payment through Xpress Bill Pay!

This service gives you the ability to view, track, and pay your bills through the secure Xpress Bill Pay website. Various payment options are available, including credit and debit cards (Visa, MasterCard, American Express and Discover). Customers can also setup automatic monthly payments and view up to a full year's history of their accounts.

Please contact the RLID Team at RHelp@lcog.org to request instructions on how to set up online payment for RLID in Xpress Bill Pay.

User Console

Fri, 15 Mar 2019 21:04:00 GMT

Introducing the RLID User Console

Update your personal and account information, including email address, account address, the account name and the account primary contact.

Manage logins for your account (Primary & Secondary users), including locking (removing) logins and adding new logins. Once a new login is added an email will be auto-generated and sent to the new user with their new account information and credentials included.

The User Console can be accessed via the “My Account” tab on the right side of the home page.

SUB Liens Added

Fri, 17 Jun 2016 16:25:00 GMT

Now Available: Springfield Utility Board (SUB) Liens!

Available in the Detailed Property Report and the Lien Search application, users will now see all available liens related to a property.

Liens are currently available from the following sources:

City of Cottage Grove, updated quarterly
City of Florence, updated monthly
City of Springfield, data is real-time
Springfield Utility Board (SUB), updated monthly

RLID also contains a link to the City of Eugene Lien Docket application.

Commercial Improvement Data

Tue, 20 Jun 2017 14:43:00 GMT

Now Available Commercial Improvement Data

RLID's Detailed Property Report now includes commercial improvements for properties in Lane County.

Improvement data in this section (assessor photos, assessor sketches and building characteristics) is provided by Lane County Assessment & Taxation. Updates are published monthly.

If an assessor photo or sketch does not match the property or errors are found in building characteristics (e.g. incorrect year built, square feet, etc.), please contact RLID Support.

Mobile Comp Sales

Tue, 05 Apr 2016 16:59:00 GMT

Now Available Mobile Home and Manufactured Structure Comps!

Available in the Residential Comp Sales application, users can now search for comps on mobile homes and manufacured structures. Select Park Model, Single Wide, Double Wide, Triple Wide or 8, 10, 12 Wide. Comps are available on both Leased Land and Real Property. Searches can be extended within a distance up to 50 miles or select "Any Distance" to include all of Lane County.

If you would like information about RLID's Comparable Sales application or to set up a trial, please contact RHelp@lcog.org.

Res Comp Sales Enhancements

Mon, 20 Mar 2023 11:35:00 GMT

New Options for Residential Comp Sales

Available now, users can search for residential comp sales by selecting from a list of multiple "Dwelling Type" options. You can also extend your search to "Any Distance" or within a distance up to 50 miles.

The NEW Dwelling Types are Condominium, Duplex, Four-plex, Non-standard Multiplex, Tandem Duplex, Townhouse and Triplex.

Still to come... We will be adding the option to search for Manufactured Homes in Lane County.

If you would like information about RLID's Comparable Sales application or to set up a trial, please contact the RLID Support Team at support@rlid.org.

[OBS] Mapping Features

Mon, 20 Mar 2023 11:35:00 GMT

Mapping Features

We're excited to share features we've added to RLID's mapping applications, Easy Map and RLID Maps. Click the links below to access a pdf document illustrating these changes.

Questions? please contact the RLID Support Team at support@rlid.org.

Easy Map New Features

RLID Maps New Features

RLID Password Policy

Mon, 21 Mar 2016 13:41:00 GMT

RLID Passwords Commercial users are required to change their password every 6 months. Please remember, you may only be logged in on one computer at a time and passwords are not allowed to be shared or given out to non-RLID subscribers.

Issues downloading documents

Wed, 17 Sep 2014 14:17:00 GMT

Having problems downloading?

Are you being prompted to login again when you attempt to download a deed or other documents...

Due to security reasons you need to access the RLID webpage from www.rlid.org (not v2.rlid.org or rlid.org).

Please be sure to update the "Bookmarks" in your web browser to avoid this problem in the future.

Clearing cache and cookies

Wed, 17 Sep 2014 14:25:00 GMT

For RLID issues, you may need to delete your browsing history. Please follow these steps:

1. Log out

2. Empty your browser cache & cookies (see links below for instructions). For Internet Explorer (IE), the exact settings to empty the cache and cookies are very important. Click here to see screenshots for correct IE settings.

3. Close all browser windows completely

4. Go to www.rlid.org and try again

Instructions to clear browser cache: http://www.wikihow.com/Clear-Your-Browser%27s-Cache

Instructions to clear browser cookies: http://www.wikihow.com/Clear-Your-Browser's-Cookies

For additional information go to: "Why, oh why, do I have to delete my cache and cookies again?".

AT Public Service Hours

Wed, 19 Aug 2015 10:03:00 GMT

Lane County Assessment & Taxation:

Public Service Hours

A&T will be open 10 am to 3 pm – including the noon hour – Monday through Thursday. A&T will be closed to the public on Fridays. The self-help and central files areas will remain open 8 am to 5 pm, Monday through Friday.

Click "Notice of Changes in Lane County's Department of Assessment & Taxation That May Affect You" for additional news and information.

URISA

Wed, 17 Sep 2014 15:03:00 GMT

Winner of the 2009 ESIG Distinguished System Award!

RLID News

Helcim Customer Portal Access

Access to beta.rlid.org ending

After Certification Testing

***NOTICE***

2025 Tax Roll Certified

RLID v4 Announcement

RLID Maps Search Bar

CE Certification Renewed

Pre-Certification Data Freeze

During Certification Testing

Tax Roll Certification for 2022

Assessor Data Refresh in Progress

Agency Access

Commercial Sales

Now Available: 2021 Commercial Sales!

Lane County Ratio Reports

COVID-19 (Coronavirus)

RLID Maps Pro Bug Fix Update

RLID Maps Pro Printing Bug Fix

Data Update to Title Case

Data Updated to Title Case

Detailed Property Report

DPR Updates

New Profile Report

New: Property Profile Report

No More Captcha

No More Captcha

Try Our New Mapping Apps

New Mapping Apps; Old Apps Retired

New QuickLook format

Now Available: New Quick Look Format

Improved Census Information

New Features

Xpress Bill Pay Announcement

Introducing Online Bill Payment

User Console

SUB Liens Added

Commercial Improvement Data

Mobile Comp Sales

Res Comp Sales Enhancements

[OBS] Mapping Features

RLID Password Policy

Issues downloading documents

Clearing cache and cookies

For RLID issues, you may need to delete your browsing history. Please follow these steps:

AT Public Service Hours

URISA

NOTICE